Cancellation & Refunds

Thank You for Supporting Our Trust!

We understand that circumstances may change, and you might need to cancel an order or request a refund. Our policies are designed to be fair and transparent.

1. Cancellation Policy

  • Before Shipping: If you wish to cancel an order before it has been shipped, please contact us immediately at books@avasaratrust.org or call us at +91 98488 81838. We will make every effort to accommodate your request.
  • After Shipping: If the order has already been shipped, please refer to our Refund Policy below.

2. Refund Policy

  • Eligibility: If you receive a defective, damaged, or incorrect item, contact us within 30 days of delivery at books@avasaratrust.org or +91 99085 72598 to initiate a return.
  • Process: We will provide instructions and a pre-paid shipping label for the return. Upon receiving and inspecting the item, we will process your refund.

3. Return Shipping Policy

  • Defective or Incorrect Items: We cover return shipping costs for defective, damaged, or incorrect items.
  • Change of Mind: If you wish to return an item for other reasons, you are responsible for return shipping costs.

4. Refund Process

  • Timeline: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
  • Method: Refunds are issued to the original payment method.

5. Exceptions to Refund Policy

  • Non-Refundable Items: Custom or personalized items, digital products (e.g., e-books), and final sale items are not eligible for refunds.

6. Contact Information

For questions or concerns about our cancellation and refund policies, please contact us:

We appreciate your support and are committed to ensuring your satisfaction.