Cancellation & Refunds

Thank you for choosing our website for your purchase needs. We understand that sometimes things don't go as planned, and we are here to help in case you need to cancel or return an order.

1. Cancellation Policy

If you need to cancel an order before it is shipped, please contact our customer service team immediately at support@yourdomain.com or call us at 1-800-123-456. We will do our best to assist you and process your cancellation request.

2. Refund Policy

If you receive an item that is defective, damaged, or not as described on our website, please contact us within 30 days of delivery at support@yourdomain.com or call us at 1-800-123-456 to initiate the return process. We will provide you with instructions and a pre-paid shipping label to send the item back to us.

3. Return Shipping Policy

We offer free return shipping for all returns that are initiated within 30 days of delivery. Please note that the buyer is responsible for shipping costs if the return is due to a change of mind or incorrect item received.

4. Refund Process

Once we receive your returned item, our customer service team will inspect it and issue a refund to your original payment method within 7-10 business days, depending on the reason for the return.

5. Exceptions to Refund Policy

There are some exceptions to our refund policy. For example, we do not offer refunds for custom or personalized items, digital products such as software and e-books, or final sale items. Please contact us at support@yourdomain.com or call us at 1-800-123-456 if you have any questions about our refund policy.

6. Contact Information

If you have any questions or concerns about our cancellation & refunds policies, please do not hesitate to contact us using the following information: